AI phone assistant for PasientSky
For GP offices using the PasientSky journal system: NorgeVox answers the patient line as an AI receptionist and puts appointments straight into PasientSky.
NorgeVox and PasientSky
NorgeVox is a Norwegian-speaking AI phone assistant connected directly to PasientSky. When a patient calls, the assistant identifies them by national ID number, reads free slots from PasientSky and writes the booking, change or cancellation directly in PasientSky. Patients calling the office for the first time can book too.
How NorgeVox works with the PasientSky journal system
The assistant works in the same appointment book as the staff, so there is no double entry and no call-back list afterwards.
- Free slots are read from PasientSky per doctor
- The patient is identified by national ID number, which can be entered on the keypad
- New appointments, moves and cancellations are written directly in PasientSky
- The office gets a summary of the call
Set-up for PasientSky offices
We connect NorgeVox to the office's PasientSky, set up doctors and schedules together with you and connect the existing phone number. The office tests the service before it goes live.
NorgeVox and PasientSky FAQ
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Does NorgeVox book directly in PasientSky?
Yes. Bookings, changes and cancellations are written directly in PasientSky, in the same appointment book the staff use. -
How does the assistant know who is calling?
Before booking, moving or cancelling an appointment, the assistant identifies the caller by national ID number (fødselsnummer) — which can be entered on the phone keypad — and checks the date of birth against the journal system. -
Do we need to change our phone number or provider?
No. The office's existing number is connected to NorgeVox, so patients keep calling the same number as before. -
Does the AI assistant give medical advice?
No. NorgeVox handles administrative requests such as booking appointments and taking messages. Clinical questions are referred to the office's healthcare staff, and callers with acute symptoms are told to call 113 or the out-of-hours emergency service (legevakt). -
Can we try it before deciding?
Yes. You can call the demo clinic straight from your browser to hear how the assistant answers, or book a no-obligation demo of about 30 minutes.
Ready to take the pressure off your phones?
Book a no-obligation demo and we'll show how NorgeVox fits into your day — in under 30 minutes.
Book a demo