Phone booking — straight into the journal system
The patient calls, says what they need, and has a confirmed appointment before the call ends. It is already in the appointment book when the staff look.
In short
NorgeVox takes phone bookings for GP offices around the clock. The assistant identifies the patient by national ID number and date of birth, finds free slots with the patient's own GP or another doctor at the office, and writes the booking, change or cancellation directly in the journal system. There is no double entry and no call-back list to work through afterwards.
How a booking works
The whole call happens in natural Norwegian, and the patient can ask to leave a message for the office instead at any point.
- The patient calls the office's usual number and is answered right away.
- The assistant asks what the call is about and identifies the patient — the ID number can be entered on the keypad.
- Free slots are read from the journal system, preferably with the patient's own GP.
- The patient picks a time, and the assistant reads it back for confirmation.
- The appointment is written directly in the journal system, and the office gets a summary of the call.
Moving or cancelling an appointment
The same steps apply when the patient wants to move or cancel. The assistant finds the existing appointment, confirms which one it is and updates the journal system — so the freed slot can go to another patient.
Bookings are written straight into the appointment book, for example booking in Pridok or in PasientSky. Taking routine bookings this way frees the lines for patients who need the staff — one of the most effective fixes for phone queues at the GP office.
The office sets the rules
How far ahead patients can book, which doctors take new bookings and how calls outside opening hours are handled are set per office. Anything that is not routine goes to the staff as a message.
Phone booking FAQ
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How does the assistant know who is calling?
Before booking, moving or cancelling an appointment, the assistant identifies the caller by national ID number (fødselsnummer) — which can be entered on the phone keypad — and checks the date of birth against the journal system. -
What happens if no slot suits the patient?
The patient can leave a message, and the office gets a summary of what they need so the staff can follow up. -
Which journal systems can appointments be booked in?
Appointments are written directly in the journal system, including Pridok and PasientSky. -
Does the AI assistant give medical advice?
No. NorgeVox handles administrative requests such as booking appointments and taking messages. Clinical questions are referred to the office's healthcare staff, and callers with acute symptoms are told to call 113 or the out-of-hours emergency service (legevakt). -
Can we try it before deciding?
Yes. You can call the demo clinic straight from your browser to hear how the assistant answers, or book a no-obligation demo of about 30 minutes.
Ready to take the pressure off your phones?
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